Support - DFY Fortune

DFY Fortune Support Center

Have questions or need assistance? You’re in the right place. Below, you’ll find answers to frequently asked questions (FAQs) to help troubleshoot common issues and guide you through using our platform effectively.

If you can’t find what you’re looking for in our FAQs or require further assistance, feel free to reach out to us directly. Simply fill out the contact form below, and we will get back to you as soon as possible.

Frequently Asked Questions

I got an 'Access Denied' page when downloading, what should I do?

Don’t worry, it’s probably because your access key has expired or you have cleared your browser cache recently. You can log in to your WarriorPlus account to access the download links again. If you purchased directly from me, please send me an email to fairydawn2812@gmail.com to get the new download link.

Why do I have to click 'Download Anyway' for Google Drive link?

It’s the notice from Google Drive when the file is too large for Google Drive to scan for virus. But don’t worry about it. Just click Download Anyway. Our files are checked and scanned thoroughly, are 100% clean and safe.

I can't access Google Drive, what should I do?

It’s rare, but in some cases, you can’t download files from Google Drive. If so, please send me an email to fairydawn2812@gmail.com or fill out the contact form at the bottom of this page and I will get an alternative download link for you.

I can't download anything, what should I do?

Please send me an email to fairydawn2812@gmail.com or fill out the contact form at the bottom of this page with the details of the error you’re having. I’ll be glad to help.

I can't save pages. It says 'Your Save Has Failed...'

The two most common causes of this are:
1- Your server resource are too low. Please go to Divi > Support to see if you need to improve your server statistics.
2- Your server may have ModSecurity turned on to prevent attack. You need to contact your hosting provider and ask them to turn it off or whitelist certain php functions related to page builder.

My website looks weird on the front-end.

It’s mostly a caching issue. Here’s a few steps you can do to clear the cache:
1- Clear all the caching or deactivate the plugin if you’re using a caching plugin.
2- Go to Divi > Theme Options > Performance, disable all the performance options then turn them on one by one to see what caused the styling issue.
3- Go to Divi > Theme Options > Builder > Advanced and Disable ‘Static CSS File Generation’.
4- Check if your server has a server-level cache and clear it.

My website is slow. How can I improve the site speed?

Divi’s speed has been improved significantly since version 4.10.1. Here are a few steps you can do to improve your site’s speed:
1- Go to Divi > Theme Options > Performance and turn on the Performance Options.
2- Install a good caching plugin. You can check out the web designer resource in the tutorial folder for some recommendations.
3- Check out this article for an overview about Divi site speed and how you can optimize site speed from the root of your website.

How can I update the theme?

Please go to the download page and scroll down to the bottom, where you will see the download button saying “Divi Theme Folder”. Follow it to download the latest version of Divi on the Dropbox folder and then manually update it on your website.

Submit A Support Request

Fill out this quick form to send a support request:

– Please include your exact purchase email.
– Please be as specific as possible about your issue. You can upload up to 2 photo/screenshots.
– Include your website address if you’re having issue with your site.